Company Policies

Warranty starts from DATE OF PURCHASE!

ALL CLEARANCE ITEMS LIQUIDATION SOLD AS IS NO WARRANTY NO RETURNS

**** PLEASE SPECIFY YEAR, MAKE, & MODEL OF VEHICLE IN COMMENTS SECTION WHEN ORDERING AIR, HEAT OR DEFROST UNITS. ****

PROP 65 WARNING ON ALL PRODUCTS! SEE BELOW FOR MORE SPECIFICS.

*** LOKAR Performance Products, PROFORM PRODUCTS/SPECIALTY AUTO PARTS/ Headman Performance Group & Classic Performance Products, Inc. (CPP) CUSTOMERS, QA1 Customers, and J&N customers: California Proposition 65 Compliance Agent: Specialty Auto Parts USA, Inc. Specialty and its products are fully compliant with California Propostion 65 requirements. The Specialty Products identified below may result in a n exposure to one or more chemicals listed in Prop 65. If you resell Specialty products to consumers in California, you must: Please note this warning: California Proposition 65 warning CANCER AND REPRODUCTIVE HARM: www.P65Warnings.ca.gov As a seller of these products to consumers in the State of California, we are responsible for the placement and maintenance of this warning of materials. In accordance with Prop 65 please see the link above for any concerns you may have regarding products we may sell. 

ORDER: Order by part number. Please give your name, complete address, phone number, payment method, and any other special instructions for your order.

PAYMENT: Visa, MasterCard, Discover, AMEX, Certified Check, or Money Order insures fastest delivery. UPS COD orders will be charged COD fees. Cashier’s check or money order will be required upon delivery of CODs.

SHIPPING: Most shipments via UPS ground or USPS priority service. 3-Day Select, 2nd Day Air, and Next Day Air are also available at an additional charge. Customer pays all freight charges. All Shipping on Large Items such as, Complete A/C kits, Front End Components, Serpentine kits, etc. will be subject to Standard UPS Ground Daily Rates unless specified otherwise. Handling Fees are non-refundable. International customers are responsible for ALL duties/taxes on international shipments. 

RETURNS: All returns must have an RGA (Return Goods Authorization) number on the outside of the box and be returned within 30 days or they will be refused. Call (864) 848-0601 to obtain an RGA number. All returns are subject to a 15% restocking fee—resalable items only. NO RETURNS AT ANY SHOWS—NO EXCEPTION! If you paint it, mount it, install it—you bought it. Check your order upon receipt, shortages will not be honored after 7 days. Returns must have freight pre-paid. COD returns will be refused. NO RETURN ON SPECIAL ORDERS OR ELECTRICAL ITEMS. (Keyless entry, wiper motor, etc) Are not refundable unless defective.

REFUSED SHIPMENTS: Customers will be charged a 15% handling fee on all refused shipments (plus freight).

BACKORDERS: Orders or portions of orders for merchandise that are temporarily out of stock will be held on backorder and shipped immediately when available. If not received within 60 days, please reorder. Please contact us if you wish to cancel a backorder.

LIABILITY: Southern Rods & Parts will not be liable for personal or property damage caused by the use or misuse of any product we manufacturer or sell. Southern Rods & Parts has no control over the installation and/or use of its products. No warranty is expressed or implied. We will repair any product found to be defective, subject to our inspection.

RIGHTS RETAINED: Southern Rods & Parts reserves the right to make changes in design, to make additions to, or improvements upon to any of our products at any time without incurring any obligations whatsoever to install the same or improve upon products previously sold.

PRICES: Subject to change without notice. The pricing on our website and in our current catalog supersedes pricing in all other Southern Rods & Parts catalogs or on old web pages. Reproduction of any portion of this catalog without prior written permission is prohibited.

Privacy Policy

Southern Rods and Parts is committed to ensuring user privacy in our products and services. Our privacy and security policy was developed to offer the highest-quality services with the highest level of integrity in dealing with customers and visitors to our web site. This policy is designed to give you a better understanding in how we collect, use and safeguard all personal information provided to us.

Southern Rods and Parts encourages you to read this privacy policy and those of all Web sites you visit.

What Information Do We Collect?

When you visit our web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis. Web site use information is also collected as you and others browse our web site.

Personal Information Collected

Southern Rods and Parts is the sole owner of the information collected on this web site. We will not sell, share, or in any way disclose this information to others without your consent. You will provide us personal information about yourself, your firm or company, and your practices when you register through our web site e-commerce shopping cart SEO-Cart.

If you choose to purchase products or services from us, you may need to give personal information and authorization to successfully complete your purchase. The e-commerce shopping cart software SEO-Cart order forms request this data from users including: billing and shipping contact information including but not limited to customer name, addresses, phone numbers and e-mail addresses; financial information depending on payment method. Credit card payments require credit card number, card code and expiration date. E-check payments require bank name, routing number and account number. These orders may require other billing contact information including but not limited to billing name, billing phone number, and company name. This information is used for billing purposes and may be used to verify and fill customers’ orders. If a difficulty is encountered when processing an order, your billing or shipping contact information may be used for obvious purposes.

Security

Southern Rods and Parts has implemented multiple levels of web site security to ensure a safe online shopping environment. We use secure servers that are monitored 24/7 and have received SSL secure server certification. To date, Southern Rods and Parts has not received any reports of credit card fraud.

All personal information, billing information, and all other transaction information are required to be collected from at least a 128-bit encrypted secure web page. Upon order submission all information is serialized and securely stored in a database for our customers’ protection. Fraudulent order information is subject to be disclosed to your credit card issuing bank.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Southern Rods and Parts will cover the entire liability for you, up to the full $50.00. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at https://southernrods.cirkuit.net/ while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Cookies

Cookies provide a means for a Web server to induce a computer to store information about itself which can subsequently be called up by the Web server when required. Currently, our only use of cookies is to store a unique session identifier, which allows us to maintain products added to your shopping cart and to differentiate you from other shoppers so your shopping cart is only available to you. Cookies do not allow us to gather any personal information about you and we do not store any personal information that you provide to us in your cookies.

IP Addresses

Your IP address is an identifier for your computer or device on a TCP/IP network, in this case, the Internet. Your IP address is automatically collected by our web server to analyze trends, administer the site, and track user movement. Your IP address is stored when you place an order and may be used in fraudulent charge investigations.

3rd Party Services

We may use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services that they may choose to purchase. These companies do not share, store or use personally identifiable information for any secondary purposes.

Legal Disclaimer

We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Linked Web Sites

We provide links to third-party sites. Since we do not control these Web sites, we encourage you to review the privacy policies posted on these (and all) third-party sites.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our systems. Southern Rods and Parts encourages parents to go online with their children.

Accessing and Updating Information

We need your help in making sure your personal information is correct in our systems. Please notify us of changes to your name, address, title, phone number or e-mail address by Telephone (800) 787-8763 or via our contact form.

Your Consent

You consent to our collection and use of your personal information described in this privacy and security policy by using our web site. We will post any changes made to our privacy policy and procedures on our web site which will be accessible to you.

Contact Us

If you have questions regarding this privacy policy, procedures and practices carried out by Southern Rods and Parts, or your dealings with our web site or shopping cart software SEO-Cart, please contact us at: Southern Rods and Parts, 2125 Airport Road, Greer, SC. Telephone (800) 787-8763 or via our contact form.

Modification

Modification of our privacy and security policy performed by Cirkuit Networks, Inc. Southern Rods and Parts reserves the right to change or update this policy at any time by posting a notice that we are changing our Privacy & Security Policy.